Customer translation
Turned observed needs into practical product changes.
Wearables · IoT
SyncUP Kids Watch
A representative example of turning customer feedback into a more useful connected wearable while balancing usability, wireless performance, battery, durability, cost, and schedule.
RoleSenior Product Manager, Technical
ProductConnected kids wearable
ScopeProduct, UX, hardware, software, network
LifecycleConcept through carrier launch
Key challenge
Improve the customer experience without losing control of the tight physical, technical, battery, cost, reliability, and schedule constraints inherent in a child-focused wearable.
Context
Customer feedback highlighted opportunities to improve comfort, size, usability, charging, communication features, and overall product appeal.
My role
Connected customer insights to requirements and aligned product, UX, industrial design, hardware, software, network, sourcing, ODM, validation, and launch teams.
Leadership approach
Used customer needs as the decision anchor while working through engineering tradeoffs. Maintained focus on the complete experience rather than optimizing any subsystem in isolation.
Commercialization
Supported carrier requirements, wireless validation, reliability, battery and charging readiness, regulatory planning, app integration, manufacturing builds, and launch decisions.
Impact
Helped shape a smaller, more capable wearable experience with stronger differentiation and better alignment to the needs of children and parents.
Lifecycle coverage
DiscoverDefineEVTDVTPVTLaunch
What this demonstrates
Systems tradeoffs
Balanced size, battery, RF, durability, usability, and cost.
Cross-functional leadership
Kept the complete device and service experience aligned.